RebeccaManners.com production emphasizes sustainable methods which means that environmentally friendly materials and production methods are being used but also, most of our products has a production lead time. The reason for pre-order system is simple: NO for overproduction and YES for customizability and sustainability. If you wish to have a customized item contact us. In this case, the price of the product can vary. The production time takes generally takes up to 8 weeks as each piece is hand made by Masters in their field. estimated production time of each product is indicated in the product description. You will be kept up to date on how your order is processed. In some cases there might some products in stock in small quantities or as a one of kind piece of art. In this case your order will be shipped as soon as possible.
Special orders and custom-made combinations are not returnable, exchangeable or refundable.
• Most of the products are made to order. Please, notice this when ordering.
• By ordering any of my products, you agree to be bound by these terms & conditions.
• We 100% respect your privacy by not selling or sharing any of your information.
• Incidents outside RebeccaManners.com control shall be considered force majeure.
• The price is the one set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• RebeccaManners.com reserves the right to amend any information without prior notice.
• All items are shipped with tracking number
• In case of deliveries outside the EU, duties and local taxes may occur. This is the responsibility of the customer.
We always wish that our customers are happy with their purchases. We are happy to assist with questions and details about all of our products. Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms.
Please note that due to the nature of materials and handmade production methods, our products may vary by colour and finalizing from the photos of the products and orders made earlier. Please remember this when placing your order. Our work is entirely handcrafted and minor differences are natural as well as the value in the handmade products.
We emphasize pre-order system and so most of our products are made to order meaning that we shall start working after we receive your order. The reason for pre-order system is simple: NO for overproduction and YES for customizability and sustainability. In our production, we don't use any materials harmful to man or nature and we pay special attention to recycling and economical use of water. And since the products are made to order, we can also customize your order! In this case, contact us before making your order. In this case the price of the product can also vary. The estimated production time of each item is indicated in the product description. We will keep you informed by email or what’s app about the completion of your order. In some cases there might some products in stock in small quantities. In this case your order will be shipped as soon as possible.
Special orders and custom-made combinations are not returnable, exchangeable or refundable.
We 100% respect your privacy by not selling or sharing any of your information.
Incidents outside RebeccaManners.com control, which is not reasonably foreseeable, shall be considered force majeure, meaning RebeccaManners.com is released RebeccaManners.com obligations to fulfil contractual agreements.
All prices and charges on the pricelist are in GBP.
Prices include delivery not custom costs. Orders from non-EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.
All products remain RebeccaManners.com property until full payment is made. The price applicable is that set at the date on which you place your order. All transfers are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Orders from Bali are shipped by DHL express or may be organised by hand delivery. The items will be sent with a tracking number for the benefit of both parties.
When the products are made and ready to be shipped, they are dispatched asap. We will keep you up to date on how your order is processed by email or what’s app. Delivery time after the dispatching of the order from Indonesia please allow up to 10 working days. . Local public holidays may affect delivery times.
Please notice that not picking up your order from the pick-up point is not the same as returning your order. If you decide not to pick up your order, you must notify us by email. We do not refund any shipping or other extra costs in this case.
We will always repair any damages due to production issues on our end at our discretion. Please note that due to the nature of materials, our products should be handled with care. If upon reception of the product, you believe that it is not how it should be, you should immediately contact us via e-mail, indicating the product information and the defects found (please add a clear photo of the damage and of the whole product). Damages must be documented and reported within 5 business days of receipt. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of RebeccaManners.com will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order. RebeccaManners.com is not responsible for damages done by the transportation company.
Returns are possible in the case of damaged or defective merchandise. We will try to replace these items with a identical item, undamaged item as soon as I get a replacement. Discounted or custom-made products can not be returned unless they are damaged or defective merchandise. Any other returns will be handled on an individual case basis. Please inform me asap (max. of 5 days) by an e-mail, which includes your order ID number. We cannot accept returns due to slight colour or size differentiations, due to the fact that products are individually handmade.
All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of shipping. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, We have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. Please notice that if the product has two or more separate parts, each part must be wrapped in its own packaging to keep them intact from transport.
RebeccaManners.com reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
Most of the products are made to order so it will take a certain time to produce your order. The production time varies between different products, generally it’s from 2-8 weeks. At the time of subscription, RebeccaManners.com always confirms the current production time. In some cases there might some products in stock in small quantities. In this case your order will be shipped as soon as possible.
Colours, patterns and sizes may vary slightly due to the characteristics of handmade products.
· Hand-made jewellery and products are not factory made and therefore should be treated as pieces of art with care.
· Always remove your jewellery when using chemical products.
· Always store your jewellery in the original packaging
· Avoid wearing your jewellery during intensive activities.
· Please not that all skin types vary and discoloration or tarnishing can happen if skin types carry a lot of acidity, this is not our liability but we can consult you on how to best clean your pieces.
